5/18

1. We did listening and how to returning a call.
2. Yes, I did, because it's interesting that I decode the original voicemails.
3. I think that it's difficult to receive the call, because the caller often speak fast, so receiver don't note down what the caller said.
4. I learned that it's important that receiver note down the caller's important business.

Phrase bank: Telephoning
1(b)C
(c)C
(d)R
(e)C
(f)C
(g)C
(h)R
(i)R
(j)B
(k)R
(l)R
(m)C
(n)C
(o)C

2. Because,"Could you" is a humble attitude.